About Your Local BMW Retailer | Stratstone Tunbridge Wells

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

265 ratings and 157 comments received in the last 90 days.

06 December 2025

Very professional

05 December 2025

Exceptionally well without being rushed to get familiar with the car.

05 December 2025

Everewas easy and taken care of.

02 December 2025

I was kept informed and helped all the way

26 November 2025

James Percy led us through the process over a period of weeks, and was attentive to our questions. We found the staff at BMW to be friendly and welcoming.

14 November 2025

Happy with the whole process

04 November 2025

George's approach was awesome. Ben Horner worked really hard to get me the best financial deal and even your receptionist at Tunbridge Wells was great and made both me and my five year old son feel very comfortable as we were waiting to be seen.

04 November 2025

From first interaction on ordering my vehicle through to delivery (and after sales follow up), I've had great service.

02 November 2025

Everyone including the receptionist were warm friendly and welcoming

02 November 2025

Very helpful sales executive (Sam)

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02 November 2025

Very helpful staff, friendly and understanding. It will also be helpful to highlight the availability of BMW home charger as an option especially for one who may not be used to electric or hybrid.

01 November 2025

As this was a new car, the team preparated 'a big reveal' for me. It really turned the experience into something special. A new start to many years of driving a high-quality car.

28 October 2025

Dan is an excellent salesman and delivered a great service.

27 October 2025

Very attentive.

18 October 2025

Was kept informed of delivery timetable. Prompt answers to all questions.

16 October 2025

Can't fault it. Everyone was very polite, smart, offered assistance, advice etc. Nadia kept me informed throughout.

09 October 2025

Excellent customer service and turned out within 24 hours. Very impressive.

03 October 2025

Again salesman and manager excellant

02 October 2025

Process was quick and straighforward

02 October 2025

All expectations met.

01 October 2025

Extremely satisfied The whole process was smooth throughout Matthew Thorne was incredibly helpful upon initial contact and thereafter Nadia made the entire process a dream.

30 September 2025

They found the exact car we wanted in a very short time and we got a good discount

29 September 2025

Dans communication and flexibility with me throughout

28 September 2025

Excellent service before during and after delivery of my new car. George Hyams couldn't do enough, thank you.

23 September 2025

Extremely professional service from first contact through the website to handover of car. Nadia was absolutely fantastic - totally in control of everything - great extended test drive, on top of all the tech spec and finance deals.

22 September 2025

Dan was pro-active, contacting us several months ahead of the expiry of the PCP contract to talk through options and arranging a visit to the showroom. We discussed our requirements and he was receptive to these and produced an attractive deal.

21 September 2025

From initial enquiry to p/a valuation, and finalising the deal,the experiance was first class.

16 September 2025

As the technology was so new to me and the only form of handbook is in-car, would have been helpful to have more time and maybe a short drive by way of demonstration of the vehicles features. Would have appreciated a reminder to bring my V1 form!

16 September 2025

Completely satisfied

14 September 2025

Car was picked up at the agreed time and handed over in full operational condition

13 September 2025

Excellent salesman. He explained everything really well. The reception staff were welcoming and friendly. I loved how one of the managers came out to shake my hand when i collected my car. Really wonderful experience.

07 December 2025

Efficient service.

06 December 2025

All to a high standard, giving a personal service which is always appreciated.

04 December 2025

Repair completed on time and to satisfactory standards.

02 December 2025

Great. Thank you.

01 December 2025

Whilst the service was brilliant I was slightly disappointed in one aspect which I shall detail below.

01 December 2025

See above for recent experience. The time before, which was a recall where the mechanics worked inside the boot, the boot liner was not reinstalled properly and there were plastic rivets missing that hold the liner in place.

01 December 2025

Good service good price no hidden extras

01 December 2025

Very friendly

28 November 2025

See answer above.

27 November 2025

Top reception service - above and beyond expectations.

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27 November 2025

Great attention from Stephen

27 November 2025

happy

27 November 2025

Excellent customer service

26 November 2025

As expected

26 November 2025

It was great - very helpful - no dramas!

26 November 2025

Problem diagnosed quickly Repair work completed quicker than estimated

25 November 2025

Didn't like the check in kiosk. Car was late going in for service.

25 November 2025

Steve Brand, Speedy and professional turn around

25 November 2025

Jordan Sixsmith did a fantastic job in identifying and remediating the issue - thank yoy

24 November 2025

Service team very helpful. But atmosphere in general lacks enthusiasm.

21 November 2025

Work completed within timing.

21 November 2025

I have been experiencing numerous problems since bringing it in for a health check. Now I'm meant to take my son to an appointment and the car won't start. If this type of issue had been identified at the time, I would have had it fixed.

21 November 2025

They took the time to answer questions and even found the touch up paint and advised how to use it.

20 November 2025

Promised to clean my car but didnt

19 November 2025

ALWAYS DO A GOOD JOB

19 November 2025

MOT and service of car was carried out satisfactorily and within time quoted

17 November 2025

Seamless and professional.

17 November 2025

If you have had your Wife with you suffering with Dementia and Alzheimer's, keeping ask you when we will go? You would do the same!

15 November 2025

100% satisfaction, great pre-service communication as well as on the day, fills you with confidence that you and your vehicle are in good hands.

15 November 2025

Everything good apart from trying to get through on the telephone

14 November 2025

Quick, fairly priced.

13 November 2025

The service reception staff were very efficient and helpful and the work was carried out to my satisfaction. The car was cleaned inside and out, which was an unexpected bonus.

11 November 2025

Excellent friendly and professional service, they always go the extra mile.

07 November 2025

Prompt servicing

07 November 2025

Only did the necessary, no add ons or extras. All done with a smile

07 November 2025

All questions answered and work carried out in timely fashion

06 November 2025

Everything done satisfactorily and on time.

06 November 2025

Fast, clear service.

05 November 2025

It was really down to the help and support that I received from Holly.

04 November 2025

Great staff! Good location, easy to reach.

04 November 2025

Very responsive team. Excellent customer service. Especially when we needed some extra advice.

03 November 2025

Everything went smoothly, the team dealt with leasing company on my behalf etc. Great service.

03 November 2025

The issue has been resolved and in particular the efforts of Steve Booth and his colleagues should be noted.

03 November 2025

everything was explained and the overall communication with the center was great

03 November 2025

Very satisfied with the front desk support and the quality of the work that was undertaken.

03 November 2025

As above

03 November 2025

Customer friendly, welcoming environment, courteous at all times. Service personnel are professional, knowledgeable and informative.

03 November 2025

Again, Steve Brand, outstanding service

02 November 2025

I'm always made welcome when I visit stratstone in Tunbridge Wells. the service team are very informative,honest and friendly.

01 November 2025

Problems solved & car serviced to high standard

01 November 2025

Pleasant staff , professional approach , on time and helpful . Steve even programmed my car Computer when I was having difficulty.

01 November 2025

Was hard to get thru on the phone to the relevant people invloved BUT nikki (Nicola?) Ensured smooth passage!!

29 October 2025

Excellent friendly service

29 October 2025

Excellent location and pleasant reception

29 October 2025

Would have been 5, but I was kept waiting picking up the key.

29 October 2025

Staff are polite, friendly and efficient.

29 October 2025

Great Service

28 October 2025

Excellent service. Anthony Elias was very helpful.

26 October 2025

After they carried out the task free car wash on site

25 October 2025

Am always very pleased to have the car cleaned to an excellent standard.Would be grateful if you could pass my thanks on to the car cleaners.

25 October 2025

Everything was fixed and car working well.

23 October 2025

The service team are experienced and this make a huge difference with diagnoses discussions. I had had suggested some work might need doing for the MOT but BMW were honest to say it wasn't necessary. Solidifies comfort to have future BMW services.

22 October 2025

Service reception staff were welcoming, friendly and kept me appraised of vehicle progress through the workshop while I waited. Worthy of mention in this regard is Steve Brand, reception team and vehicle technician Ben.

21 October 2025

I chose to wait for the service to be completed as I was told it would take 3 hours. It took 5 due to a mixup over the valeting.

20 October 2025

As above.

18 October 2025

Brought my car in for MOT and service, all went well and Steve Brand was very helpful and professional as always.

15 October 2025

Fast efficient service kept me updated

15 October 2025

Steve from the Tunbridge Wells dealership was amazing and made the whole process/experience so easy.

14 October 2025

Dealership was pro-active in contacting me early to book in my car early and to explain service required ad likely costs. I chose to check in personally to Service Advisor, who was Molly Farmer, rather than use on line Check In as that had IT faults.

13 October 2025

having had to bring my car here after breakdown, I was treated with respect by the service team and all necessary work was completed efficiently and timely.

12 October 2025

just few days after the service, I see the warnings about drivetrain failure and Transmission oil servicing. This is totally unexpected, otherwise I am happy with the service.

11 October 2025

Good communication as always

11 October 2025

Communicative

10 October 2025

Excellent service provided by Steve Brand. Work carried out well within timescale quoted

08 October 2025

From dropping off car, collecting courtesy car and recovering own car in the afternoon, everything went very smoothly. Mollie was charming and efficient.

08 October 2025

No issues

08 October 2025

Great service & speedy diagnostics

07 October 2025

Steve was excellent throughout . thank you ??

07 October 2025

Great timely service. I can't find any fault with the work done. Greatly appreciated.

07 October 2025

Very thorough, detailed summary of what was done and the provision of a courtesy car was easy.

07 October 2025

Good service Molly Farmer

07 October 2025

Amazing friendly and helpful staff went above and beyond.

06 October 2025

Molly is very personable and the service was technically competent.

06 October 2025

Professional service

06 October 2025

A good level of feedback on any issues with the car and more information was provided as requested. I like the continuity of staff who show genuine interest in helping keep my older E46 M3 on the road.

05 October 2025

Exceptional service. Informative and helpful and happy to wait a few mins after close as I was running late.

03 October 2025

Great service from Molly, as expected.

03 October 2025

Steve is excellent

02 October 2025

The guy a talked to Steve, a legend

02 October 2025

First class , professional assistance throughout

01 October 2025

Again Steve has consistently been great over the years

01 October 2025

Great service, nice staff, coffee and seating area could be better

30 September 2025

Pleasant and painless experience

28 September 2025

Top class experience.

28 September 2025

Yes - totally satisfied

27 September 2025

Excellent and I am grateful to have my car squeezed in so I could wait for it to be done rather than going home and returning later. I am never sure why the

26 September 2025

Did what you said you would do without fuss

26 September 2025

Straightforward, efficient, didn't cost a fortune

25 September 2025

Kept up to date throughout process

25 September 2025

Good staff and good communication

23 September 2025

No problems - all work completely in accordance with requirements - especially the phone call to confirm that the car was ready for collection.

23 September 2025

Service staff were very friendly and helpful. Timings worked out as expected.

23 September 2025

Clear and accurates assessments and work

23 September 2025

Everything was clearly explained

23 September 2025

Always friendly & professional

22 September 2025

Everything was very fast and easy.

22 September 2025

Perfect customer service. Friendly, helpful and happy. 10/10.

21 September 2025

Polite, helpful, knowledgeable staff. Convenient timings for the work to be carried out

20 September 2025

Listen to your customers. This is my 4th i3. I know it's faults, even if you try to convince me they do not exist.

20 September 2025

I am completely satisfied with my service. Everything was carried out exactly as planned.

20 September 2025

Very professional

19 September 2025

Repaired my car quickly and kept me upto date what was the issue

18 September 2025

They ordered the wrong tyres and caused inconvenience

18 September 2025

I was booked in for a while you wait service and Steve Brand was very well organised, and I was not kept waiting long. Had a couple of technical issues with my car which was rectified by Paul White.

17 September 2025

Luca and Steve made the whole experience very easy

17 September 2025

Great service

17 September 2025

Great customer service & special mention to Nikki on reception :)

16 September 2025

FAST, EFFICIENT AND CHARMING SERVICE FROM STEVE BRAND AS USUAL

16 September 2025

perhaps another staff member like Steve.

16 September 2025

Friendly and efficient service

15 September 2025

I am extremely happy with the Service from Steve for the handling of our car for the Oil and filter change. We only had this car for 6months, we wasn't expecting this so soon. But Steve was very helpful, he is a valued member of this team.

15 September 2025

I left with the car as informed as I was when I left it.

15 September 2025

Always helpful

14 September 2025

Done on time with no fuss

13 September 2025

Great service and very professional at all times.

13 September 2025

The lady employee in service area did not acknowledge my wife until my wife approached her. Then lady said to my wife there is a gentleman before her. My wife waited and when she finished with gentleman, she walked away and completely ignored my wife

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Tunbridge Wells BMW

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01892 346464

Map

Areas served

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01892 346464

Map

Areas served

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map